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John Posada, Senior Technical Writer
Barnes&Noble.com
Moderator: Yahoo "Techwriter" group http://groups.yahoo.com/group/techwriter/
"If you're afraid to be second-guessed, you better not make any decisions."
--Hal Sutton, America's 2004 Ryder Cup Captain
> >I was told that they have their
> >engineers/programmers write the Help content, or hire the occasional
> >outside contractor.
> >
>
> Even worse -- a dot-com where I formerly worked had a very
> complicated web
> site for purchasing their product. If you clicked on the
> "help" link, it
> would send an email to a certain mailbox. The company paid
> some college
> student to come in a couple of days a week and answer the help emails.
>
> I wonder why that side of the company went out of business :)
