Re: Bug tracking application

[Robert_Johnson -at- percussion -dot- com]

John Posada writes: 

"Hi, guys...I've recently started using an application on our intranet 
called
FogBugz where my readers can post bugs and suggestions. I've been using it
for about a week and I've already seen benefits. 

Anyone else using something like this to collect feedback from their
readers?"


As I've noted before, we're a Lotus Notes tools vendor, and we use Notes 
applications to track our bugs.  Anyone in the company can log a bug 
against documentation just as they can against any other aspect of the 
product.  This process makes it very easy to keep track of documentation 
problems.  I frequently log documentation bugs myself to ensure that I 
don't forget about them and that we will resolve them quickly.

The Notes applications include Workflow, scheduling, and tracking 
mechanisms, so we can easily keep track of who is assigned to fix the bug 
and when the fix will go in.  It's rare for a documentation issue to go 
longer than a couple of months without being fixed.


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