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> You have described the environment and some symptoms.
>
> What are the (succinctly stated) problems, in order of their importance?
Ummm...lemme see...
As I mentioned, support and data conversion and docs are all burning through
lots of resources providing ad-hoc help to clients. Docs are my bailiwick.
The problem is that I'm often blindsided by urgent requests to get something
in writing and out to clients in an email attachment. As a result, the
content is inconsistent and it's delivered haphazardly (although it pretends
to be a formal client communication), it's up to clients to distribute the
information to all their users, all my other projects suffer, and...well, I
guess that's it.
Is that what you're looking for? Maybe there's a distinction between
"symptom" and "problem" that I'm not aware of...feel free to enlighten me!
Brian
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