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--- Karen Neeb <karenrneeb -at- hotmail -dot- com> wrote:
>
> Would you offer an apology in the release notes?
Yes, I would offer a very brief apology. After telling customers that the need to
uninstall the old version and reinstall the new version, I think it is polite to
add, "We apologize for any inconvenience."
Politeness can go a long way toward soothing any disgruntled feelings a customer
might have over this incident. And I don't think it hurts to be polite.
---
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