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RE: YOU are responsible, even when YOU are not to blame
Subject:RE: YOU are responsible, even when YOU are not to blame From:Lyn Worthen <Lyn -dot- Worthen -at- caselle -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 11 Apr 2003 09:08:51 -0600
Considering the time/workload ratio around here, if I stopped to look for
the root cause of errors, I'd only get farther behind.
However, if I see a pattern emerging in the process that is consistently
contributing to difficulties in my work (lack of information, lack of
resources, lack of knowledge, whatever), I do what I can to change it (if
it's something I have control over) or bring it to the attention of whoever
-does- have control over it, in the hopes that we can smooth out the bump in
the process.
If we're unsuccessful in resolving the problem, I'm now aware of it, and can
take that into consideration as I move forward in my work, either avoiding
it (if possible), approaching it differently on my end (where practical), or
accepting that that's just part of the working environment and dealing with
it to the best of my ability so it doesn't continue to contribute to
delayed/inaccurate materials. What's that saying they quote so glibly?
"Knowledge is power" Knowing something could be a potential problem gives
us a sliver of power, even if we're not in a position to make/change the
rules.
A slightly Zen-like approach, but that's what working in the real world,
with real people, is often like (at least in -my- world).
Bottom line, it's my name on the doc I produce (even if it's only internal
people who know that). I want to be proud of it.
L
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