RE: YOU are responsible, even when YOU are not to blame

[Kim Roper <kim -dot- roper -at- pixelink -dot- com>]

Alan Bucher wrote:

> They involve
> discussions containing, "How can we reduce the chances of X happening
> again?" 

And the meetings I've been in, do, when appropriate.  Like I said, the
situation Mike O posed was hyperbolic.

> The words, "It was my fault" would never come up.

It depends on how the responsibility is assumed.  It's a safe thing to say
where I am, since we're not the kind of people that use it as an opportunity
to see the speaker as a target of blame.  Rather, we treat it as a learning
experience.

Further, if a manager or an officer of the company says it, those of us in
the trenches can breathe a sign of relief, knowing that we did the best we
could under the circumstances.  

Besides, I'm in Canada.  I've seen people apologize to parking meters :>

Cheers ... KIm
http://www.pixelink.com/




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