Re: Question concerning product customization and documentation

Subject: Re: Question concerning product customization and documentation
From: Anthony Davey <ant -at- ant-davey -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 22 Jan 2003 10:01:14 +0000


Wade,

If a customer wants customisation, yes you do make the changes. But they have to be willing to pay the price for that customisation. Or your marketing policy says no, and you don't.

Documentation changes: list the changes needed, do them, save it with a specific title. In practice, of course, you won't/are unlikely to come across 100 different variations for one specific field name, but across the whole program you will. The nightmare comes, if you include screen dumps, when customer X calls field A by one name and field B by another; customer Y, on the other hand calls field A by the standard name, field B by the same name as customer X, and field C is called something else non-standard, which customer Z uses, but not terms A & B. Multiply the number of potential different field names customers have by the number of screens on the program and you may have some idea of the size of the issue. The decision is someone else's, but you may have some input.

Regards,
Ant

Wade Courtney wrote:

all-

These question is mainly for people who document enterprise web-based applications?

Do you externalize parts of your product for customer modification, i.e. field names, object names, etc.?

so potentially you could have 100 different customers calling a widget, a 100 different names.

If you do, how do you handle keeping the documentation straight with the customer modifications?

Thanks,

Wade





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References:
Question concerning product customization and documentation: From: Wade Courtney

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