Re: Same content for multiple clients

[Anthony Davey <ant -at- ant-davey -dot- com>]

I would suggest that phrases such as the example you gave, and things 
such as screen names are so generic to software manuals as a whole that 
you have no issue to debate here.  Michelin, Bridgestone and BF Goodrich 
don't (stand by for sweeping generalisation...) re-invent the chemical 
formula for  vulcanisation of rubber for each different client; why 
should you re-invent your wheel.

If employees for client A have to perform the same task as those of 
client B, then the clearest instruction, assuming all sorts of things 
about the similarity of the audience, will be the same.  If you want to 
salve your conscience slightly, charge client B a bit less, because some 
of the development work has already been done.  Or even tell client A 
what has happened and give them a refund on their investment..  Only you 
will know which is most appropriate.

Best regards,
Ant

meem writer wrote: