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Subject:RE: wording for training materials From:"Grant, Christopher" <CGrant -at- glhec -dot- org> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 17 Oct 2002 11:23:15 -0500
> The opposing opinion in our group says it should have been
> changed because the editor (who is also the manager) has final say in
matters of
> style
The opposing opinion is correct. If the editor is the manager, and the
manager says to use "you," then that's the answer. It's dangerous for
writers to start down the path of ingoring the directives of their bosses.
Inevitably something more dangerous than this example will slip through if
the manager's requests aren't followed. If I was the manager in this case I
would reprimand the writer for being insubordinate.
This trumps whether "you" or "the user" is correct, but personally in that
case I would use "you." It's more direct, it's simpler, and as someone else
said, support folks are "you" too.
Chris Grant
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