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Subject:RE: techwr-l digest: April 30, 2002 From:"Blount, Patricia" <PATRICIA -dot- BLOUNT -at- ca -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 1 May 2002 10:09:45 -0400
Hi,
I need the benefit of your collective experiences... as tech writers, we frequently are documenting products that are still under development, so that the documents can ship with the product, no?
OK, so what have you done when faced with a feature that is at best, "buggy". Sometimes it works, sometimes it doesn't. If you write a procedure according to the way it's supposed to work (i.e., design intention), then your book is wrong at least part of the time.
I'm wondering if the books should contain an alternative section, something like "What to do if this procedure fails to produce the desired result..."
Any suggestions?
Thanks,
patty
******************************************************
Patricia A. Blount
CA Education
Supervisor: Technical Writing
Computer Associates International, Inc.
One Computer Associates Plaza
Islandia, NY, 11749
+1 631 342- 3528
fax +1 631 851-8534
patricia -dot- blount -at- ca -dot- com
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