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> ----- Original Message -----
> From: "Ben Kovitz" <bkovitz -at- nethere -dot- com>
> >Usually I'm thinking, "How can I get needed
> > information to an impatient and narrow-minded user?"
>
> That's funny, I read the help files and documentation with the
> attitude of
> "How can I find the information I need from this tight-lipped,
> example-poor writer who has made a cult of information
> abstraction and considers explanation a lesser art?"
Ha!! Thank you very much for posting this, Brad! It's so easy to get
caught up in the mentality of "just crank it out as quickly as
possible, just produce the barest minimum that meets the requirements,
that's what makes economic sense, that's all we're paying you for,
etc." As a user, I am continually thinking, "Damn it, just give me
one ****ing example and I'll understand!" And the whole reason I got
into technical writing was because I love to explain things. Hmm,
could it be that both we and the users are happier when we slow down
and do what we love to do?
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