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Subject:Re: Anyone using Wiki for collaboration? From:"Eric J. Ray" <ejray -at- raycomm -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 15 Apr 2002 20:55:18 -0600 (MDT)
On 15 Apr 2002, Megan Golding wrote:
MG >
MG >Hello listers! I've just started using a Wiki for collaboration and
MG >communication in my office. I'm curious to know if anyone on Techwr-l
MG >also uses a Wiki internally at their company.
One of the project teams I work with uses Wiki extensively.
MG >To those experienced with Wikis, how do you use them at your company?
MG >I'm looking for ideas. Here are my plans:
MG >
MG >* Documentation repository for project docs
MG > If you're writing project-related docs,
MG > then their home will be in the Wiki. For
MG > example, we'll store the release plans
MG > on the Wiki.
We do this--all project docs live in Wiki, and updates
and maintenance is a collaborative task.
MG >
MG >* Technical support knowledge forum. Because
MG > publishing to a Wiki is open to anyone and
MG > because there's almost no overhead in
MG > writing something up, I want to encourage
MG > our tech support folks to use the Wiki.
MG >
Hmmm... I'd be leery of using Wiki for that, simply
because there's no quality control. It's good
for passing notes and/or working out a solution,
but not as a repository.
MG >* Competitive information forum. Lots of
MG > people in different positions in the company
MG > have different viewpoints on the competition.
MG > The Wiki can be a way to share that information.
MG >
MG >* Links repository. Industry-interest, news,
MG > and other links of interest to the folks
MG > at work can be encouraged in the Wiki.
We also collaboratively develop white papers and other
marketing collateral, use Wiki to help coordinate
testing (e.g, with 24x7 testing efforts and group
members spanning 8 time zones, Wiki provides a central
place for the latest info), and even keep group
vacation schedules and travel plans in it -- it's
really invaluable.
Eric
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