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Re: Time to perform a procedure

Subject: Re: Time to perform a procedure
From: Annamaria Profit <inteltek2 -at- earthlink -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 12 Apr 2002 23:30:08 -0400


John,
I can give you an example from the pharmaceutical industry.

We did sales training modules for a company, where the exercises were mandatory. Sales reps dialed in to a secure server, took the training modules, did the quiz afterwards, and the results were sent to the regional mgr, and HR. We've also done that for Continuing Medical Education (CME) online credits.

What we did was break them up into training segments, with help files, explaining the time, process, etc. We even had practice modules. Once a section was completed it was no longer available. And in one case, the modules were available only in sequence. Is this what you had in mind?

BTW--30 minutes is way too long for any exec to stay focused on a task! 10-15 minutes max... Or he.she will get his/her assistant to do it! ; )))

At 02:30 PM 4/12/02 -0700, John Posada wrote:

I'm working on a document describing how to perform a process. The
process is completed in about 6 phases.
document the amount of time that an average user from the targeted
audience should be able to perform the process. Even though we've got
maybe 50 steps, I don't think the process start to end should take no
more than 20/30 minutes and once they do, they never have to do it
again.

How have you addressed this concept?

Annamaria Profit
E-mail: inteltek2 -at- earthlink -dot- net
URL: http://home.earthlink.net/~inteltek2
"Where it is possible, live in peace with all men."
(Romans 12:18)



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References:
RE: Centralized document management and decentralized document cr eation: From: Erika Yanovich
Time to perfom a procedure: From: John Posada

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