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Subject:Re: How to look good in your customer's eyes From:Andrew Plato <intrepid_es -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 28 Mar 2002 07:14:55 -0800 (PST)
Ah. Okay I see the difference. But I still think setting "low" expecations is
icky. Maybe a better way to look at it would be set "reasonable" expectations
and then strive to exceed them. I mean I could tell my customers it would take
me 5 years to write a document, and that would be setting a very low (and
unreasonable) expectation.
Andrew Plato
--- Michael Feimster <feim68 -at- bellsouth -dot- net> wrote:
> Actually my comment had more to do with setting customer's expectations. Not
> my own, Let me put this into context. My comment was in regards to dealing
> with clients. Before beginning my career as a tech writer, I worked in sales
> and software. In those capacities, I found that one of our biggest problems
> was promising things we could not deliver.
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