RE: Some thoughts on knowledge management, content management and single sourcing

Subject: RE: Some thoughts on knowledge management, content management and single sourcing
From: "Lisa Wright" <liwright -at- earthlink -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 19 Mar 2002 21:28:09 -0800

Shauna,
I know we can banter with buzzwords for days, but what you've described
sounds more like an analytic or business intelligence application, for
which there are several major vendors. Business Objects is one, Hyperion
is another. These applications let businesses capture, transform, and
then make data available to staff, managers and executives in the form
of reports. That data can be captured from multiple systems, but they
are systems, not people. As I stated in an earlier post, data marts and
warehouses, no matter the complicated algorithms you apply, can only
reveal patterns and information in the data. They are very excellent
tools for figuring out what's going on in the business, no doubt, but
they can't tell you how to act on the information. It's my understanding
that a knowledge management system captures what is in *people's* heads,
experience and knowledge. That tells you what to do about the
information revealed by the analytic system.

One of the articles I just read about knowledge management said that one
important distinction for KM projects was that they do distinguish
knowledge from data. The study described in this article found several
success factors for KM projects. Interestingly, and most relevant to our
discussions here recently, many of the factors are cultural and are by
no means present in every organization that initiates KM. The full URL
is:

http://www.findarticles.com/cf_0/m4385/n2_v39/20390224/print.jhtml (what
appear to be spaces are actually underscores)

This continues to be an excellent discussion.

Lisa

-----Original Message-----
On Behalf Of SIANNON -at- VISUS -dot- JNJ -dot- com
Sent: Tuesday, March 19, 2002 3:00 PM
To: TECHWR-L
Subject: RE: Some thoughts on knowledge management, content management
and single sourcing

Actually, those are both smaller pieces of KM.

My take: "Knowledge Management" is the buzzword used to describe the
process of capturing data and turning it into information, in a manner
that
produces knowledge instead of just 'static'. The scope of this may
vary,
though I am familiar with it in an Enterprise-wide scope, covering data
not
confined to one department or format.


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