Questions about Doc to Help and RoboHelp

[Liz -dot- Goodwin -at- ametek -dot- com]

I am trying to decide whether to purchase Doc to Help or RoboHelp for a
online help project.
Chantel


When ForeHelp closed down, I downloaded demo versions of RoboHelp and
Doc-to-Help to try out. I had two serious problems with the Doc-to-Help
demo. One concerned printing (couldn't find my printer) and the other
wouldn't let me get past one of the first basic steps in the demo so I
could continue. I e-mailed them and they responded with a few questions. I
answered the questions and they got back to me two days later with a
message that they would get back to me soon. That was over a month ago and
I still have not heard from them. We purchased RoboHelp based on the lack
of technical support from Doc-to-Help. By the way, the RoboHelp demo worked
fine and a support person answered two questions I sent by e-mail overnight
concerning the product and the demo.


Liz Goodwin
Technical Writer, Dycor
AMETEK, P&AI
liz -dot- goodwin -at- ametek -dot- com

"There are two means of refuge from the miseries of life: music and cats."
(Albert Schweitzer)


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Now's a great time to buy RoboHelp! You'll get SnagIt screen capture
software and a $200 onsite training voucher FREE when you buy RoboHelp
Office or RoboHelp Enterprise. Hurry, this offer expires February 28, 2002. www.ehelp.com/techwr

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