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> Would someone define the difference between a user guide
> and a reference
> guide?
I've seen a few explanations here of the difference between "a" user guide
and a reference guide. Personally, I think that if you are just talking
about a single user guide (or at least a single user group), then we are
mostly quibbling terms about how we differentiate a user guide from a
reference guide.
If you have different audiences (for example, customer service reps,
administrative users, and perhaps customer service managers) who use
different portions of the product, then you can have different user guides
applicable for the appropriate user group, and one reference guide that
documents the entire application.
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Michele Marques, Technical Communicator
AUTROS Healthcare Solutions, Inc.
marquesm -at- autros -dot- com <mailto:marquesm -at- autros -dot- com>
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