Good article on communication

[SIANNON -at- VISUS -dot- JNJ -dot- com]

Apologies if someone already pointed this one out and I missed it, but 
Stickyminds (an STQE site) had an excellent article on communication that 
seems to tie in with some of the "problems in communicating with SMEs" 
threads.

It actually helped me identify a source of resentment I'd built up toward 
one of my programmers, who is notorious for not reading emails (and who 
walked up today to ask me about some test data for an SFT I wrote when I'd 
already sent him the link to it and detailed instructions on what needs to 
be transferred into the test dB in an email yesterday).

It underscores the "Know Thy Audience" commandment with quantifyable 
examples of how things can go wrong along the course of each instance of 
communication -- I believe it applies equally to written as well as spoken 
communications.

Here are the details:
----------------------
30-Oct-2001
Article: Untangling Communication
By: Dale H. Emery
http://www.stickyminds.com/r.asp?F=DART_2975


Shauna Iannone
--------------
I think, therefore I thwim.

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