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Subject:Help without manuals From:Erika Yanovich <ERIKA_y -at- Rad -dot- co -dot- il> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 5 Nov 2001 10:32:14 +0200
Dear collegues,
Lately I see more and more companies (SW manufacturers) shipping their
products with on-line help only and no manual. You cannot even order manuals
separately, as they don't write/produce them anymore. Is this common
practice? Can we also stop writing them (we manufacture mostly HW and some
network management SW for the HW) without looking weird?
Up to now we wrote manuals and then converted them to on-line help, but I
noticed from past discussions on this list that some of you do it the other
way around: write the help and convert it to manuals. What are the
advantages of this approach? Is it possible to convert from webhelp to PDF?
I know very little about help technologies (apologies for that), but as we
start to consider them more seriously, I need your precious advice.
RAD Data Communications Ltd., www.rad.com
24 Raoul Wallenberg St., Tel Aviv 69719, Israel
Ziv Towers, Building C, Room 849
Tel: 972-3-6458163, Fax: 972-3-6483331
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