RE: Questions about FAQs; FAQ tools

["RUBOTTOM, AL" <ARUBOTTOM -at- SENSORMATIC -dot- COM>]

there are tools to aid/support FAQ creation &/or maintenance;
search on "faq generator"  to find such gems as

1.
MTVWebdesign - Products - FAQ Generator :
 http://mtvwebdesign.hypermart.net/products/faqgen/ 


2.
FAQmanager 
 Version: 2.2.4 - Released: 01/18/00 - Free - Platform(s): Unix  
 A simple set of scripts to help create and maintain a web page FAQ list.
You write the questions and answers and it deals with the menu options and
formatting of pages. 
  http://cgi.resourceindex.com/detail/04712.html  


3.
If you provide a form for your visitors to submit questions, why not take
those most frequently asked questions (FAQs) and drop them - and their
answers - into a searchable database?

SiteFAQs makes that possible. You'll receive an email when a user pops the
question to which you respond. Then, if the question is worthy to be entered
into the FAQ database, log into your WebAdmin, provide an answer and turn it
on. SiteFAQs will add it to the list and retrieve it when your site visitors
come looking for the answer.
   
*	 Creates searchable FAQ section for your Web site 
*	 Assigns keywords and categories to questions so answers can be
located easily 
*	 Submissions wait for approval before appearing on site 
*	 Web-based control panel 
  http://www.site-etc.com/html/etc-FAQs.html 


> -----Original Message-----
> Subject:	RE: Questions about FAQs
> 
> >>>What tools do you use for implementation?
> Whatever tools make sense for the delivery.
> 
> >>>How do you maintain it?
> Like you would maintain any technical document.
> 
> >>>How do you make sure that information is current?
> You stay on top of it.
> 
> Writing and delivering a FAQ is essentially the same as any other
> technical
> document. You determine what the Frequently Asked Questions are (info from
> your Support department is a good start), find the answers, and write them
> up. What tool you use depends on delivery... print, PDF, HTML, whatever.
> Some people serve the FAQ up via database with an ASP front-end, others
> list
> them out in old school fashion. Regardless, they are maintained like any
> other technical document.

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