Re: Undocumenting documented features

Subject: Re: Undocumenting documented features
From: Anne -dot- Robotti -at- radisys -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 9 Aug 2001 08:54:09 -0400

I'm sure this isn't going to be the popular viewpoint, but if you've
already voiced your concerns to upper management, and they've made their
decision with all the information, I don't see what choice you have. This
isn't your personal documentation, it's theirs. They can do things you're
uncomfortable with.

I totally agree with you in principle, but as I see it you have two
choices. Do it, or refuse to do it.

Me, personally, I'd shrug and do it. I'd certainly make sure to cover my
butt with an email though.

***********************************************
Anne Robotti
Technical Writer
RadiSys Corporation
7 Clarke Drive, Cranbury NJ 08512
(609) 655-3111 x-326





"Gilda Spitz" <gspitz -at- longview -dot- com>
Sent by: bounce-techwr-l-70580 -at- lists -dot- raycomm -dot- com
08/09/01 08:47 AM
Please respond to "Gilda Spitz"


To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
cc:
Subject: Undocumenting documented features


I've wanted to get rid of those pages for a long time, but only if the
functionality was stripped out of the software. After much pleading, I
finally got upper management to agree in principle - but it turns out to
be more trouble than it's worth, from a programming point of view.

So now they've asked me to just delete the pages in the documentation,
even though the functionality still exists, and still works. But this
means that certain dialogs and menu picks would still appear in the
software, with no explanation in the docs.

I feel very uncomfortable about undocumented features. I plan to get
some feedback from our users, but in the meantime....Has anyone out
there had a similar experience? What would you do?




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