Benchmarking Technical Documentation

["Dave Stewart" <stewed11 -at- hotmail -dot- com>]

Hi,

I'm a junior tech writer at a large high-tech company. On more than one 
occasion, my fellow writers have commented to me that "XYZ Company has great 
documentation" or "customers consistently rate XYZ Company's documentation 
very high."

Unfortunately, they can't tell me exactly WHY the documentation is so good.

I get feedback on my manuals from senior writers and editors in my group, 
but I'm left wondering if my writing follows any of the "best practices" 
used in other companies.

I'm wondering if anyone on the list has used benchmarking to compare your 
documentation to that of other companies (or, for that matter, to other pubs 
groups within your own organization).

Thanks!

Dave...

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