RE: New TECHWR-L Poll Question

["Rock, Megan" <Megan -dot- Rock -at- fanucrobotics -dot- com>]

I used to think that I didn't have any contact with the people who use our
manuals, until I realized that a lot of people use our manuals internally
(sales people, installation engineers, customer support personnel, to name a
few).  Now that we publish most of our manuals on our Intranet, in addition
to traditional publication for our customers, a lot of people I rub
shoulders with every day are using our manuals right here in the cubicles.
So I guess I do have quite regular contact with at least some of the people
who use our manuals, and I'm much more likely to get feedback from them than
from paying customers.

Megan Rock
Technical Writer
FANUC Robotics North America, INC.

Views presented and opinions held are not necessarily those of my friends,
family, or employer.

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