altering delivered documentation

["Snyder Heater, Regina" <RHeater -at- mtwcorp -dot- com>]

Hi,

I strange (to me) situation has arisen in the project I'm working on. I'm
working on documentation for a web-based application.  I user FrameMaker to
create the content, then convert to PDF.  Customers will be given printed
documentation, as well as the same documentation "online" in PDF format.  It
has been suggested by one of our managers that once the documentation is
delivered, they will need to be able to alter it as necessary.  Our
documentation is copyrighted material, so I'm a little confused.

In any case, I'm more curious as to if this is the "norm" when delivering
documentation.  Do you usually just hand it off to the customer and be done
with it?  Our system includes implementation/customization and maintenance
contracts.  In other words, we customize the application for each customer
as needed -- and to this point, my team assumed we'd be customizing the
documentation for the customers, as well.

Any thoughts?

Thanks,

Regina

Regina Snyder Heater
Technical Communications
MTW Corporation

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