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* Who writes them, the documention writers or the
>engineers/programmers/QA/whomever?
In my company I have QA write them up (they use a template I created). I
then edit the file and pass it on to the Product Manager for final approval.
* How does your company decide what type of information needs a note or how
>can you get your company to lighten up on the RN load? (we have had
releases where we
>honestly have over 150 release notes written for different parts of the
product). We tend to
>get very specific, yet we are not allowed to use certain words like "fixed"
or "bug", believe it or not, due
>to Marketing constrictions!
In the template I have QA classify "Know Problems and Workarounds". I put
the most common "problems" first and follow with "Rare Occurrences". These
are serious problems that QA has encountered infrequently.
I would never put the term "bug" in any customer facing document. "Fixed" is
a bit trickier, because I can see how you would want a customer to know of a
fix. I try to use, "improved" or "addressed". See the Microsoft Manual of
Style for basic guidelines.
To reduce the load I'd suggest having QA or Dev do the first write ups.
You'd be surprised at how your load lightens :-)
Cheers,
Darriel
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