release notes question

Subject: release notes question
From: Joan_Smith -at- ultimatesoftware -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 22 Feb 2001 14:42:06 -0500

Hi everyone, I'm a former techwr-l'r from years past and have come back
with a problem I hope you can help me with.

I've been the "Release Note Coordinator" for a few years at my company. At
times, our team of writers have simply
felt like Release Note Writers, because they take precedence over just
about any kind of documentation. We are lucky enough
to have a decent tracking system, using Lotus Notes, where an issue gets
reported and eventually resolved for a particular release,
and the product analyst decides what needs a Note, and what doesn't.

For those of you who work for a company that creates release notes:

* Who writes them, the documention writers or the
* How does your company decide what type of information needs a note or how
can you get
your company to lighten up on the RN load? (we have had releases where we
honestly have over
150 release notes written for different parts of the product). We tend to
get very specific, yet we are not
allowed to use certain words like "fixed" or "bug", believe it or not, due
to Marketing constrictions!

Thanks everyone,

joan_smith -at- usgroup -dot- com

Joan M. Smith
Senior Technical Writer
Ultimate Software Group
(954) 331-7404

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