TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I like my users, oftentimes, I have no clue what they're asking me, but that
just leads me to the conclusion that I'm not paying close enough attention.
Why would anyone hate the users? Oftentimes, the user is a bit lazy, case
in point, I had to put together a usage guide for setting up our software to
be used via the Web. Now, there was a section in there that I went above
and beyond what should have been documented, regarding using 3rd-party
Websites' logos in either links or copying them directly to their server and
using them there. I made sure to put in VERY detailed instructions on how
to do this. Yet, wasn't it the case that I had a client come to me and say
they didn't know how to do it. They read the summary, SAW the text at the
end of the summary that said, "Scroll down for a detailed explanation..."
and ignored it. Instead, they came to our tech support staff, said that the
documentation didn't explain it well enough, tech support came to me, I sat
down with tech support, scrolled down, and well, the client actually sent in
an email saying well, how come it wasn't there before?
I pointed out that we were viewing the help that was ON their site. NOT a
new help file. The client likes me now.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Develop HTML-based Help with Macromedia Dreamweaver! (STC Discount.)
**NEW DATE/LOCATION!** January 16-17, 2001, New York, NY. http://www.weisner.com/training/dreamweaver_help.htm or 800-646-9989.
Sponsored by DigiPub Solutions Corp, producers of PDF 2001
Conference East, June 4-5, Baltimore/Washington D.C. area. http://www.pdfconference.com or toll-free 877/278-2131.
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.