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RE: Post-holiday reality: They don't need our stinkin' manuals??
Subject:RE: Post-holiday reality: They don't need our stinkin' manuals?? From:"Wally Glassett" <wallyg99 -at- home -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 27 Dec 2000 11:18:38 -0800
If whatever new 'widget' I get/buy comes with any kind of "quick start"
guide, I go through that from front to back. Then, if it's a type of
'widget' I'm familiar with already, like a VCR, camera or washing machine, I
read all about any new features it may have. If it's a completely new kind
of 'widget' I read the provided material pretty thoroughly and keep the
manual close by till I'm comfortable with it. After all that, the manuals
are filed away.
I DO NOT do the same for new versions or upgrades of software products/tools
I have, but I always get some third party book/reference to keep handy. As
examples, for Windows 2000 I've consulted the third party manuals
frequently, but for Office 2000 I'm not sure I've ever even opened the
manual up, except to see if MS has fixed any of Word's well known
shortcomings for doing real documents. About all I can say about that is
that it kind of looks like MS is taking the approach that if they can bury
the problems/issues deeper in the menus, maybe they will go away...
Wally Glassett
Tech Doc-It, Inc.
wallyg99 -at- home -dot- net <mailto:wallyg99 -at- home -dot- net>
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