Re: Acronym usage in online doc

Subject: Re: Acronym usage in online doc
From: Tara English-Sweeney <tesweeney -at- novadigm -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 25 Jul 2000 16:37:44 -0400

Hi Kathy.

Depending on the situation, I'd approach this by:

- using the full term the first time it's used on an individual page and
thereafter use the acronym, or
- linking to the definition

In addition, you might consider including a glossary with the acronym, full
term and a definition.


From: Kathy10th -at- aol -dot- com [mailto:Kathy10th -at- aol -dot- com]

Sent: Tuesday, July 25, 2000 3:30 AM

Since the users can go from the table of contents directly to the section
they want in the core document and from there to one or more ancillary
files - where is the first usage? Do I have to write Customer Service
Coordinator (CSC) every time I use it? Or, maybe only the first time I use
it on a page?

I know a lot of you create online help and so you may have had to deal with
this type of situation. How did you handle it? I appreciate any advice you
care to give. Thanks.

Kathy Kurth
Senior Technical Writer
Graebel Companies, Inc.

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