Re: The Perfect Productivity Metric

Subject: Re: The Perfect Productivity Metric
From: Glen Warner <gdwarner -at- ricochet -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 12 Jul 2000 02:12:33 -0700

Philip Sharman <psharman -at- verity -dot- com> wrote:


> Granted, there will always be some people who will always call
first, read
> second.

During my PageMaker Tech Support days, they told us that if the
customer's problem was simply a matter of their not reading the
manual, we should feel free to open the manual to the appropriate
page, and start reading.

Eventually, the customer realizes s/he's spent good money(tm) on a
tech support call when s/he should've opened the Book in the Box and
did just what I was doing: reading.

> Philip.

Obligatory .sig:

"Yoda of Borg are we: Futile is resistance. Assimilate you, we will."
--a dark day, a long time ago, in a galaxy far, far away

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