work instructions for ISO compliance RE printing

[Donna Horowitz <horowit -at- en -dot- com>]

We were ISO certified about a year ago, and we have an ongoing need 
to write various procedures for posterity.

The latest is a request for me to document how we deal with the 
printing service. This arose from the manufacturing division's 
suggestion that they could be the interface with the printer because 
"all you do is send them the electronic file, and any problems go 
away." (I really wasn't sure whether to laugh or cry when I read that 
statement; ultimately, I did both.)

After several discussions and offers of proof, I have convinced our 
VPs that the publications people need to be the interface with the 
printer on manuals. Now, because the procedure was raised, our VP of 
engineering wants me to write the procedure for dealing with the 
printer/s. I have discussed with him the complexities, but he thinks 
we should do it in a nutshell--"no big deal, just a basic procedure."

I have begun to summarize the communication process required rather 
than the specifics which are voluminous when you consider the 
multitude of jobs.

If anyone has created a procedure (or advice) and doesn't mind 
sharing it, I'd be most grateful.

--


Hectic but free
no other way to be
life is joyous when
you pursue
that which you love

Donna M. Horowitz
horowit -at- en -dot- com