Management priorities (was JavaHelp or WebHelp)

Subject: Management priorities (was JavaHelp or WebHelp)
From: Mark Dempsey <dempseys3 -at- yahoo -dot- com>
To: "TECHWR-L, a list for all technical communication issues" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 07 Jul 2000 13:27:36 -0700

Mr. Posada's point is well taken, however, I have to wonder whether the
engineers at Ford said the same thing as they designed the Pinto's gas

John Posada wrote:
> > Perhaps I'm simply cranky. In the last two contracts I've worked
> > on, the
> > companies used new technologies when they did the job worse than
> > older
> > technologies. At one, they used an internet-based application for
> Nothing personal, but worse is "In Your Opinion". The company might
> have had other priorities.
> For argument's sake:
> Your Priority - help desk response went from 5 minute to 15 minute
> response and 15% of the customers are grumbling.
> Their Priority - help desk went from 20 people to 3 people, saving
> $1,800,000 in labor and 85% of the customers are OK with this.
-- Regards,
-- Mark Dempsey


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