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Subject:RE: Are my docs un-useful? From:"Wally Glassett" <wallyg99 -at- home -dot- net> To:"Andrew Plato" <intrepid_es -at- yahoo -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 24 May 2000 19:22:54 -0700
I gotta jump in with Andrew on this one. If your company's applications are
"custom," then your "customer(s)" should have some formal (i.e., written)
descriptions of what they expect your company to produce (who, what, where,
when, why, how - that stuff). That might be a good place to start. And, as
Andrew said, it never hurts to ask - anyone, everyone, at least once.
Wally Glassett
Tech Doc-It, Inc.
wallyg99 -at- home -dot- net <mailto:wallyg99 -at- home -dot- net>
Everything should be made as simple as possible, but not simpler. - Einstein
-----Original Message-----
From: bounce-techwr-l-29022 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-29022 -at- lists -dot- raycomm -dot- com]On Behalf Of Andrew
Plato
Sent: Wednesday, May 24, 2000 4:14 PM
To: TECHWR-L
Subject: Re: Are my docs un-useful?
> Hi guys. I work for an eBusiness Consulting firm. We provide custom
> applications and network solutions for our clients. In T.C. school, I was
> always taught that my goal as a good techwriter is to provide useful
> documents that meet the needs of your audience. Here's my dilemma:
> My audience often does not think they need my docs, but my project manager
> thinks they do.
<<Snip>>
Did you ever think to ASK your clients what they want?
Rather than assume to know what they want, try asking them. You may be
surprised with the answer.
Andrew Plato
I'm very disappointed with you, Mr. Anderson: http//members.home.com/aplato http://www.raycomm.com/techwhirl/ for more resources and info.
