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Subject:Documenting reduced support costs? From:Geoff Hart <ghart -at- netcom -dot- ca> To:techwr-l -at- lists -dot- raycomm -dot- com Date:Mon, 8 May 2000 07:27:17 -0500
Barbara Hubert wondered <<Does anyone know of any URLs or (off-the-web)
studies about the impact of good documentation of tech support costs?>>
Technical Communication published a special issue on this very topic, and
it's an excellent resource. The issue appeared within the past 3 years, and
you should be able to find it on the Web site if they've posted the tables
of contents there. If not, drop me a line at work (geoff-h -at- mtl -dot- feric -dot- ca)
and I'll look it up for you. I'll be back in a day or two; I'm on vacation
until Tuesday.
--Geoff Hart @8^{)} ghart -at- netcom -dot- ca
"Most business books are written by consultants and professors who haven't
spent much time in a cubicle. That's like writing a firsthand account of
the Donner party based on the fact that you've eaten beef jerky."--Scott
Adams, The Dilbert Principle
