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I'm not sure whether or not this is applicable (since I write my own
applications, as well as the help modules) --
but I, myself, like to provide two levels of usage. In essence, this
entails setting variables (for novice or pro), and giving users the option
of switching to the pro level. That way, novices received hand-holding
messages and directions, while pros were told only what they needed to
know. That way, they could zip ahead rather than having the system
spoon-fed to them -- while the novices received all the online hand-holding
they needed.